Please refer to the FAQ section for answers to the most commonly asked questions

If your question(s) are not answered in the FAQ section, please send an email to

Please utilize the dedicated WhatsApp channel for urgent matters (i.e. payment issues, change/cancellation of reservation, etc). See instructions below for WhatsApp

With all requests please include the following on ALL correspondence

  • Name on the booking
  • Reservation/booking number (if available)
  • Contact number/email address

Tambor Cruise Support hours are as follows:

  • Monday - Friday: 9:00 AM - 6:00 PM Est
  • Saturday: 9:00 AM - 1:00 PM Est

Please allow (1) business day for a response from our support team.

WhatsApp can be downloaded from the App Store on iOS and the Google Play Store on Android.

Once installed, setup is simple following the setup prompts in the app

Add Tambor Cruise in your phone’s contacts under the phone number: +1 (404) 913-6864.

Once Tambor Cruise is saved in your phone’s contacts, a chat can be initiated in WhatsApp by tapping the chat icon and selecting Tambor Cruise from the contact list. 

If you are unable to access WhatsApp we can be reached via phone at tel:+1 (404) 913-6864

The Tambor Cruise team has prepared an AMAZING experience for you, and will do all in our power to ensure that any and all questions you may have are answered in a timely manner.